A Cloud-hosted desktop delivered “As a Service,” or DaaS (Desktop as a Service) has emerged as a viable and comprehensive solution for enterprises. While DaaS offers hardware and software components for managing devices, it leaves IT teams to struggle with a day to day operational management. However, Managed DaaS enables enterprises to unburden internal operations management of IT infrastructure, thereby enabling IT managers to focus on strategic issues related to business’ growth and profitability. Managed DaaS provides enterprises with an end to end implementation and management of digital workplace while ensuring secure and high application availability and superior end-user experiences.
The right MDP should demonstrate competence in rightsizing and resource allocation as per the business needs of an enterprise. The ability to establish a well-structured workload migration process and cloud adoption roadmap are essential factors for evaluation.
The provider should address typical technical issues like Bandwidth, network connection speed, failover facility, latency-related concerns, remote access for far-off areas, and BYOD-compliance.
A provider with strong cross-domain expertise and experience across leading virtualization technology platforms, network technologies, Cloud platforms, Active Directory, and Server Management capabilities can enable faster rollouts of applications. This can maximize application availability and ensure minimal business disruption.
Post-implementation 24x7x365 monitoring and management are equally critical for the success of any DaaS implementation. Resolving critical end-user issues on priority in conjunction with the enterprise IT will ensure a satisfying end-user experience. The MDP that provides an outcome-oriented SLA will be accountable to address user issues promptly.